Our primary aim is to make your purchasing experience an easy one!
Due to the frequency of requests for samples, the cost of the actual goods (samples) as well as the cost of delivering and returning samples to our suppliers warehouses, the following guidelines apply;
At enquiry stage:
Before requesting samples we ask that you allow us to prepare a quotation for the item/s of interest. If our quotation meets with your approval and you are genuinely interested in purchasing from us but want to inspect products physically, or need to compare or choose between two or more products, we can accommodate this in one of the following ways.
1) If you are located near our showroom/s then a visit to the showroom will be the easiest. Please call before visiting to ensure we have the particular items you wish to inspect in the showroom.
2) If you would like to have samples sent to you, we can arrange that, however there will be costs involved (please understand that our all of our suppliers require us to pay for all samples). The cost will depend on the value of the product, the size of the product/s (volumetric weight) and delivery address and these are calculated on a case by case basis. When you proceed with an order after viewing samples, the amount you have paid for sample items will be credited against the value of your order, less freight charges, after samples have been returned to us in appropriate condition.
Garment size samples.
A range of garment sizes can be sent to you so that you are able to accurately select the correct sizes for your group, however this is only done once your order is confirmed by receipt of deposit payment or official company purchase order in the case of pre-approved account customers. In this instance, we charge for freight only, not for the sample sizes sent out - these must obviously be returned to us (in original condition) once you have all your people fitted out.
Van Heusen Fitting Service
If you are purchasing Van Heusen products and are in a major metropolitan area, we can arrange for the Van Heusen representative to visit your premises to take individual's measurements. A minimum order value applies to access this service. Please ask for details.
Timeframe & Condition of returned samples.
Samples can only be accepted back for credit within 30 days and must be returned in original condition, together with all packaging, tags, labels etc.